RETURNS & REFUNDS POLICY
Read First : ( Below is few reason you can’t return your item and cancel your order )
+ You have chosen a wrong size , wrong color and wrong type of item .
+ Your order was placed 1 days ago
+ The image quality in tshirt is considered good
* Our company is a tshirt print company :
( The Process Of Operating System )
+ Step 1 : Customer place order
+ Step 2 : Our process order and printing ( 1-3 days )
+ Step 3 : Packing goods and delivery for customer by USPS Or DHL ( 7 – 10 days )
If your order has ben over 1 days we can’t help you cancel your order because your item was finished . But You can email for us . If it still processing we will cancel for you .
Please sympathize with us for this inconvenience. It is difficult to sell to someone who has the right choice. Any excuse from us, we will refund or make you another one. We always want to bring you the best products, the cheapest with the fastest delivery time. Hope to receiving your sympathy and support in the future
Except For The Above Reasons Please Check The Return Guidelines Below .
For returns, we will process a refund for the original price of the shirt, not the shipping costs we paid to get it to you, as quickly as possible. Refunds typically take 1-3 business days to process once we have issued them. There may also be a $3 resizing fee if you are going from the S-XL size range, up to a 2X or 3X. The resizing fee only applies if you move between those two size groups. Once we receive your exchange in the mail, we’ll get the replacement out to you as soon as possible.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
Downloadable software products
Some health and personal care items
Original condition is consider as any merchandise that is unworn, not-used, and has not been washed and/or put in a dryer for any reason. The item(s) must also not in smell strongly of smoke and/or body odors of any type, are not covered in pet and/or human hair, and are not stained or damaged in any other way. All original sewn in or hang tags must still be intact.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to: heavenshirt LLC T-shirt Online Store, 3501 Jack Northrop Ave, Suite #AQG624, Hawthorne, CA 90250. USA.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: heavenshirt LLC T-shirt Online Store, 3501 Jack Northrop Ave, Suite #AQG624, Hawthorne, CA 90250. USA.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.